Technical Writer
and Analyst
Full Time
Published On: 11 Jul 2024
Velwire designs, builds and operates payment infrastructures, applications and services focused on facilitating real-time electronic payments for emerging economies. Our clients and partners include large-cap tech companies, financial institutions, public sector agencies and intergovernmental organizations.
This position is responsible for creating clear, concise, and comprehensive documentation for the organization’s products, services, and processes. This role requires a blend of technical writing and analytical skills to translate complex technical concepts into user-friendly content.
Job Description
  • Develop and maintain detailed technical documentation, including Business Requirements Document (BRD), Software Requirements Specifications (SRS), user manuals, system architecture documentation, release notes, and API documentation.
  • Collaborate with architects, engineers, developers, project managers and cross-functional teams to gather technical information, analyze technical requirements and ensure accurate and comprehensive documentation.
  • Create clear, concise, and visually appealing technical content tailored to various audiences, including technical and non-technical stakeholders.
  • Conduct thorough research to stay updated on the latest industry trends and incorporate relevant findings into technical documentation.
  • Translate complex technical concepts and ideas into easily understandable content in the form of diagrams and write-ups for end-users and other stakeholders.
  • Organize and maintain a documentation repository, ensuring that all documents are up-to-date and accessible by the appropriate users.
  • Participate in project planning meetings to understand documentation needs and provide input on technical communication strategies.
  • Develop and deliver technical training materials and support the training of internal teams on new systems and processes.
  • Review and edit documentation produced by others for clarity, consistency, and accuracy.
  • Ensure all technical content adheres to company style guides and standards.
  • Provide input and support for the development of technical materials and product specifications.
  • Maintain confidentiality and handle sensitive information with the utmost integrity.
  • Liaise with external clients, partners and vendors/suppliers as needed to gather information and ensure consistency in the documentation.
Our Desired Profile
  • Bachelor's or Master's Degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4-5 years of relevant experience.
  • Expertise in creating technical documentation and content in the technology industry.
  • Strong understanding of technical concepts, software development processes, and IT infrastructure.
  • Have exceptional writing, editing, and communication skills in English language, with a keen eye for detail.
  • Proficient in documentation tools and software, such as, Microsoft Office tools including Word, PowerPoint, Excel, Visio, or similar.
  • Highly proficient in other diagram creation concepts and tools such as, UML, XML, FlowChart, Draw.io, Lucidchart, XMind, PlantUML, Sketch, etc.
  • Ability to collaborate effectively with cross-functional teams and provide comprehensive support.
  • Ability to work independently and manage multiple projects simultaneously.