Velwire designs, builds, and operates payment infrastructures, applications and services focused on facilitating real-time electronic payments for emerging economies. Our clients and partners include large-cap tech companies, financial institutions, public sector agencies and intergovernmental organizations.
We are looking for Incident Manager who will ensure that all protocols are diligently followed, lead service level development, deployment, operations, and maintenance and identify impact, risk, and develop risk mitigation strategies.
Conduct root cause analysis to identify underlying causes and take remedial actions.
Identify and manage anticipated resistance to change.
Ensure security related vulnerability mitigation through change management process as per SLAs.
Assist the Management and the Director, DevOps to plan complete product lifecycle from concept to execution.
Conduct continuous User Acceptance Testing (UAT) with technical team.
Enable team to provide in depth analysis of Quality Measurement System (QMS) health to drive recommendations and develop solutions for reliability and stability improvements across supported QMS.
Ensure all incident/service request details have been logged, allocated, categorized, and prioritized accurately and associate incidents with other records (i.e., Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
Support team in guiding them through first-line investigations and diagnosis of complex incidents and service requests.